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Shopping for technology should feel straightforward, including when something is not right with your order. At Zazzle, this page explains how to request help with an incorrect, incomplete, damaged, or faulty item and what happens during a return or exchange review.
Please check your order when it arrives. If the product does not match your order, an included item is missing, or you notice damage or a fault, contact us as soon as possible. Keep the delivery packaging and take clear photos of the product, package, and any visible issue so our team can understand what happened.
Return eligibility and the applicable request period depend on the product and the terms communicated for your purchase. If you are unsure whether a product can be returned or exchanged, ask our team before ordering or sending it back.
Include the product, original accessories, supplied documents, and packaging where available. Tell us if anything is missing or damaged. For phones, tablets, laptops, and other devices, back up your personal data and follow our team’s instructions for removing personal accounts before handing the device over. Do not attempt an unauthorized repair while the request is being reviewed.
A returned item may need inspection to confirm the reported issue and its eligibility. After the review, our team will explain the available resolution, which may include an exchange, replacement, repair, or refund under the terms applicable to your order. Replacement availability can depend on stock. Any approved refund arrangements and processing estimate will be communicated to you directly.
Our team will also confirm whether return delivery charges apply before you send the item. Keep your courier receipt and return reference until the request is complete.
A return request and a warranty claim follow different processes. If a product develops a problem during its stated warranty period, visit our Warranty Policy page. For delivery concerns, see Shipping Information. Please contact Zazzle with your order details whenever you need help choosing the right next step.